Customer Care

Service beyond software

You and your stores will always receive timely support and a willing ear for product ideas and improvements.

What You Can Count On

Retail software expertise


Based on experience

Benefit from best practices. We come from your side of the retail world, so we know the retail software pitfalls to avoid.

Retail software customer success


Committed to your success

Get the attention you deserve. Every HQ gets a dedicated account manager, and field-level people get access to one-click support.

Happy retail software customers


Trusted by your peers

Join other respected brands. Because we devote ourselves to treating customers right, our latest NPS score was sky-high.

Would you like to be partners?

Learn More
The Zipline team has been incredible to work with. They continue to evolve the platform as they receive feedback from stores and publishers, and as changes in the industry dictate.
Jennifer Abakan
Project Manager, Field Communications
Banana Republic

Case Studies

TOMS streamlined 80% of ops work

TOMS got stores and HQ aligned, streamlining 80% of their operations in the process.

They've cut down on time spent answering store questions by 60% alone.

How much faster could you move?