Brick-and-mortar retailers can lure online shoppers by offering compelling in-store experiences.
How retailers can improve communications between HQ and stores, and make sure their messages stick.
Walmart learned the hard way how to solicit and interpret customer feedback.
What to expect from new twists on bluetooth and smart checkout.
What retailers can learn from Kohl’s right-size makeover.
How retailers can offer unique and memorable shopping experiences to holiday shoppers, both online and offline.