Press

Total Retail Talks

Is Your Retail Store Ready for its Reopening

In this episode of Retail Right Now, the hosts discuss an article recently published by Total Retail by Zipline's Emily Lane, “What Mark Cuban’s Secret Shopper Experiment Can Teach Us About the Future of Retail.”

The Team Gurus Podcast

The Team Gurus Podcast : Interview with Melissa Wong, co-founder and CEO of Retail Zipline

Melissa Wong serves as the founder and CEO of Zipline, a leading retail communication and store execution solution loved by tens of thousands of users

Progressive Grocer

Upgrading Employee Engagement

Employee engagement is the answer to making associates feel safe coming into work, and ready to adapt while on the job in a timely and complete manner.

Chain Drug Review

Hy-Vee exceeds $1 million goal to help supply local food banks

Hy-Vee, Inc. announced Monday that in collaboration with its customers, it has exceeded its $1 million goal to help supply local food banks across its eight-state region during the coronavirus outbreak. Communications platform Retail Zipline donated an additional $25,000 to the campaign in recognition of its new partnership with Hy-Vee.

Retail Touchpoints

70% Of Retailers Will Check Employees’ Health Before They Return To Work

Nine out of 10 retailers, both essential and non-essential, expect store associates will be required to wear PPE (personal protective equipment) such as gloves and face masks, and 70% of essential retailers already check or expect to check the health of employees before they report to work.

Training Mag

Why COVID-19 is shining a spotlight on Training

Retailers need to set aside adequate time to train teams when they return to stores post-COVID-19.

Essential Retail

Covid-19: How Lush is adapting its operations during the pandemic

Lush is keeping in contact with its staff via communication platform Retail Zipline, which store managers can access on their computers or via an app.”

Total Retail

Thinking About Implementing a Compliance Checklist? Read This First.

Zipline's Emily Lane shares how a properly executed compliance checklist can have a material positive impact on your business.

Forbes

How Retailers Can Implement Intent-Based Communication In Their Companies

It has never been more important for retailers need to establish intent-based communication channels that relay specific communication types.

Progressive Grocer

Hy-Vee Adopts Platform to Communicate with Associates

Hy-Vee Inc. is launching Retail Zipline’s communication platform across its entire company to directly communicate with its more than 85,000 employees

TotalRetail

Furloughed, But Not Forgotten

One of our own, Emily Lane, wrote an insightful piece on how to engage furloughed employees. If your district or store team is your second family, you’re probably looking for ways to feel a little less isolated. Here are some fun ideas to stay engaged and help your teams get through this, together.

WebWire

Retail Zipline Receives SOC 2 Type II Certification

We’re proud to share that we’ve been awarded a SOC 2 Type II certification and completed the CSA STAR Level 1 Self-Assessment

Forbes

Nine Ways Retailers Can Adapt To Uncertainty

When facing a crisis, retailers must act cautiously and respond to the needs of customers and employees.

Retail Touchpoints

Engaging Gen Z In Retail: How Marketers Can Reach America’s Fastest-Growing Shopping Segment

Forbes

Why Retail Doesn't Need A Bigger Boat -- Just An Organized Crew

The first step to establishing an aligned organization is understanding what it means for a company to be aligned. Every member of the organization plays a role in bringing the brand vision to life. Misalignment happens when people are unclear about their roles or responsibilities within the company, which can negatively affect sales and the customer experience, among other things.

WWD

Tech Solutions, Strategies Help Brands and Retailers Manage Crisis

“quickly developing this COVID-19 Hub within our platform, our goal is to make it as easy as possible for retailers to communicate with their field in this ever-changing time, so that stores can stay up to date on the latest developing details in order to keep employees and customers safe and informed.”

Built In

Small Businesses and Hourly Workers are Hurting. Here is How Tech Can Help.

The COVID-19 Hub allows retail employees, which includes 497 million workers globally, to easily access communication related to the virus, including breaking news, policies around sanitization standards and what to do around extra supply pushes during this time."

TotalRetail

News and Notes on How the Retail Industry is Responding to the COVID-19 Crisis

Retail Zipline’s new COVID-19 Hub allows HQ to deliver the most up-to-date information regarding the pandemic. Retail Zipline is offering its COVID-19 Hub free of charge for any brand that wants to use it during the pandemic.

Retail Customer Experience

Gen Z Shoppers Love the Physical Customer Experience

"The reality is they [Gen Z] care about connections and community — we know this because they prefer to shop in situations where they can chat with their friends, engage with store associates, and feel confident that their purchase decisions are supporting businesses that treat employees well."

Chain Store Age

Survey: Gen Z Shoppers Are Less Tech-Centric Than You Think

The human factor has a surprisingly big influence on Gen Z purchase decisions. According to the “Z-Tail Report,” a survey of over 1,000 U.S. consumers age 18-24 from workflow platform Retail Zipline, only 7% of respondents look to celebrities for style inspiration.

Authority Magazine

“5 Things You Need To Know To Create a Successful App or SAAS”, with Jeremy Baker of Retail Zipline

Never forget that it’s all about the people. We exist to enable positive change in our customer’s lives, not to build a product or a company. The work is second to the impact.

Stevie Awards

Melissa Wong Wins Silver Stevie® Award

Melissa Wong of Retail Zipline has been named the winner of a Silver Stevie® Award in the Female Entrepreneur of the Year category in the 16th annual Stevie Awards for Women in Business.

Authority Magazine

“Fear is a liar" – Melissa Wong, CEO of Retail Zipline

"I had the pleasure to interview Melissa Wong. Melissa is the co-founder and CEO of Retail Zipline, the leading communication and execution platform for retailers who believe in the power of the store experience."

Chain Store Age

CSA Exclusive: BevMo! Streamlines Store Communications

“We needed to provide more effective (headquarters-to-store) communication that was dynamic, not a static once a week newsletter,” explained Miller. “Along with that, we needed to find a solution that would improve store execution and provide an interactive interface for our stores to use.”

RetailWire

Are retail HQs and stores suffering a communication breakdown?

Why aren’t sales promotions, product launches and best practices from headquarters being heard and acted upon consistently by stores? According to Melissa Wong...the reason is the messaging comes from many siloed departments and they constantly change.

Women's Wear Daily

Retail Zipline Gets $9.6 Million in Funding — With Help From Serena Williams

“'Retail Zipline is tackling this issue head-on in retail — a notoriously stressful industry — by pioneering products that help store associates get organized, communicate efficiently, and deliver amazing customer experiences,'” [Serena] Williams said."

Crunchbase

Why Emergence Capital Is Comparing This Retail SaaS Startup to Zoom

“'We see a lot of parallels between Zoom and Retail Zipline,' he told Crunchbase News. 'Both have overwhelmingly positive customer references. We’re seeing the same type of customer passion from Zipline customers as we did with Zoom.'"

Techcrunch

Retail Zipline raises $9.6M from Emergence and Serena Williams

"Baker said that Retail Zipline...provides a single place to find all the needed materials and tasks “tied together with a bow, instead of a store manager spending 10-plus hours in the back room trying to piece this thing together, or even worse not seeing it.”

Retail TouchPoints

Gap Streamlines HQ-To-Store Communications Across 3,000 Locations, Multiple Brands

“'We’ve heard feedback from store leaders that they now feel more connected to our brands, and more empowered as they have personalized and relevant information for them at their fingertips.'”

STORES Magazine

BevMo! Streamlines Information Transfer between Corporate and Stores

"When BevMo!’s field leaders visit different stores to check that employees are following policies and marketing directions sent from headquarters... 'they see that things are the way they’re supposed to be.'”

Retail Week

Global lessons in diversity and inclusion

"Retail Zipline believes that flexible working is key to talent retention and the creation of a diverse workforce. 'Providing flexible working options...will mean you get a better pool of applicants and staff who feel more invested in your business.'”

Chain Store Age

Retail Leaders Doubling Down on Brick-and-Mortar – For Good Reason

"I was immeasurably inspired at NRF 2019 to hear success stories from young, fresh-thinking CEOs of point solutions such as Zipline...who are reimagining workforce management."

Total Retail

Lush Cosmetics Reduces Costs, Improves Service With Store Communication Platform

"The partnership with Zipline has provided the retailer with not only a more effective way to communicate with in-store staff, but also better insight into store performance."

Retail TouchPoints

LEGO Streamlines Communication Among 90+ Stores and HQ Via Communication Platform

"Seeking to streamline, coordinate and automate communications between its headquarters and the sales floor, LEGO has deployed Retail Zipline across its 90+ North American stores."

Glossy

Lush Cosmetics Invests in In-Store Experience and Communications

"As the push to improve the in-store experience continues in beauty retail, British beauty brand Lush Cosmetics has taken to an operational approach: improving communications and messaging with its store teams."