Press
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Retail Customer Experience
Gen Z Shoppers Love the Physical Customer Experience
"The reality is they [Gen Z] care about connections and community — we know this because they prefer to shop in situations where they can chat with their friends, engage with store associates, and feel confident that their purchase decisions are supporting businesses that treat employees well."
Read MoreRead MoreChain Store Age
Survey: Gen Z Shoppers Are Less Tech-Centric Than You Think
The human factor has a surprisingly big influence on Gen Z purchase decisions. According to the “Z-Tail Report,” a survey of over 1,000 U.S. consumers age 18-24 from workflow platform Retail Zipline, only 7% of respondents look to celebrities for style inspiration.
Read MoreRead MoreAuthority Magazine
“5 Things You Need To Know To Create a Successful App or SAAS”, with Jeremy Baker of Retail Zipline
Never forget that it’s all about the people. We exist to enable positive change in our customer’s lives, not to build a product or a company. The work is second to the impact.
Read MoreRead MoreAuthority Magazine
“Fear is a liar" – Melissa Wong, CEO of Retail Zipline
"I had the pleasure to interview Melissa Wong. Melissa is the co-founder and CEO of Retail Zipline, the leading communication and execution platform for retailers who believe in the power of the store experience."
Read MoreRead MoreChain Store Age
CSA Exclusive: BevMo! Streamlines Store Communications
“We needed to provide more effective (headquarters-to-store) communication that was dynamic, not a static once a week newsletter,” explained Miller. “Along with that, we needed to find a solution that would improve store execution and provide an interactive interface for our stores to use.”
Read MoreRead MoreRetailWire
Are retail HQs and stores suffering a communication breakdown?
Why aren’t sales promotions, product launches and best practices from headquarters being heard and acted upon consistently by stores? According to Melissa Wong...the reason is the messaging comes from many siloed departments and they constantly change.
Read MoreRead MoreWomen's Wear Daily
Retail Zipline Gets $9.6 Million in Funding — With Help From Serena Williams
“'Retail Zipline is tackling this issue head-on in retail — a notoriously stressful industry — by pioneering products that help store associates get organized, communicate efficiently, and deliver amazing customer experiences,'” [Serena] Williams said."
Read MoreRead MoreCrunchbase
Why Emergence Capital Is Comparing This Retail SaaS Startup to Zoom
“'We see a lot of parallels between Zoom and Retail Zipline,' he told Crunchbase News. 'Both have overwhelmingly positive customer references. We’re seeing the same type of customer passion from Zipline customers as we did with Zoom.'"
Read MoreRead MoreTechcrunch
Retail Zipline raises $9.6M from Emergence and Serena Williams
"Baker said that Retail Zipline...provides a single place to find all the needed materials and tasks “tied together with a bow, instead of a store manager spending 10-plus hours in the back room trying to piece this thing together, or even worse not seeing it.”
Read MoreRead MoreRetail TouchPoints
Gap Streamlines HQ-To-Store Communications Across 3,000 Locations, Multiple Brands
“'We’ve heard feedback from store leaders that they now feel more connected to our brands, and more empowered as they have personalized and relevant information for them at their fingertips.'”
Read MoreRead MoreSTORES Magazine
BevMo! Streamlines Information Transfer between Corporate and Stores
"When BevMo!’s field leaders visit different stores to check that employees are following policies and marketing directions sent from headquarters... 'they see that things are the way they’re supposed to be.'”
Read MoreRead MoreRetail Week
Global lessons in diversity and inclusion
"Retail Zipline believes that flexible working is key to talent retention and the creation of a diverse workforce. 'Providing flexible working options...will mean you get a better pool of applicants and staff who feel more invested in your business.'”
Read MoreRead MoreTotal Retail
Lush Cosmetics Reduces Costs, Improves Service With Store Communication Platform
"The partnership with Zipline has provided the retailer with not only a more effective way to communicate with in-store staff, but also better insight into store performance."
Read MoreRead MoreRetail TouchPoints
LEGO Streamlines Communication Among 90+ Stores and HQ Via Communication Platform
"Seeking to streamline, coordinate and automate communications between its headquarters and the sales floor, LEGO has deployed Retail Zipline across its 90+ North American stores."
Read MoreRead MoreGlossy
Lush Cosmetics Invests in In-Store Experience and Communications
"As the push to improve the in-store experience continues in beauty retail, British beauty brand Lush Cosmetics has taken to an operational approach: improving communications and messaging with its store teams."
Read MoreRead MorePress releases
- Dec. 17, 2019: Retail Zipline releases Z-Tail Report to understand Gen Z Shopping Habits. Read More.
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- Oct. 30, 2019: Retail Zipline Partners with Grupo Juguetron to Improve In-Store Customer Experiences Across Mexico. Read More.
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- May 16, 2019: Retail Zipline Raises $9.6M Series A Funding from Emergence and Serena Williams to Empower Retail Workforces in the Experience Economy. Read More.
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- Apr. 23, 2019: As Retail Shifts to an Experience Economy, Retail Zipline Launches An Augmented Operations App to Keep Teams on the Same Page. Read More.
