Blog

As retailers create new strategies to engage shoppers through unique in-store experiences, study reveals 58% of Gen Z prefers a physical shopping experience.

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Loss prevention professionals are constantly updating policies to meet the newest threats, but it’s up to store teams to execute them.

Brick-and-mortar customers are looking for something they couldn’t get online. Often, that’s deep product knowledge, and store employees need to be ready.

Technology is the key to success for brick-and-mortar retailers, but it’s up to store teams to use it. Follow these steps to make your rollout a success.

Wondering if you should allow BYOD in your retail stores? It’s already there. Here’s what you need to know.

Sometimes the people who do the work are the ones who find the solution. Then they need to get others to buy in.

Even the best category management can fall apart if stores don’t execute tasks like replenishment, setting promotional displays, completing recalls, etc.

A well-executed promotional display is a great way to boost retail sales – if you execute it correctly.

A well-organized store comms team armed with the right tools can be the key to better retail execution.

Learn the key questions to ask when evaluating a SaaS retail communications platform.

Why brick-and-mortar retailers who deliver on customer experience are thriving.

Brick-and-mortar retailers can lure online shoppers by offering compelling in-store experiences.

Engaged employees lead to profitable companies. Try these 5 tips to help increase engagement among store employees.

How retailers can improve communications between HQ and stores, and make sure their messages stick.

Walmart learned the hard way how to solicit and interpret customer feedback.

How Target, Walmart, and even Sears are rethinking their approaches to stores.

The "middle class" of retail is getting squeezed. Here's what they can do to fight.

The halo effect physical stores have on digital retail, and how that should impact your retail strategy.

Where Gen Z differs from the Millennial generation, and what it means for brick-and-mortar stores.

Why digitally native retailers are turning to physical stores as a new growth channel.

What retailers should learn from banks about creating engaging customer experiences in their brick-and-mortar spaces.

How three retailers are using technology to improve the brick-and-mortar experience.

Other industries have addressed employee engagement in creative ways.

Using physical stores to enhance customer experience and thrive in a digital landscape.

What traditional retailers should take away from their digital native counterparts.

What to expect from new twists on bluetooth and smart checkout.

What retailers can learn from Kohl’s right-size makeover.

Thoughts on retail strategy from Down Under – Part II

Cautionary tales from Starbucks, Amazon, and beyond.

In the fifth and final entry in our series on customer experience in Seattle, we check out the Nordstrom flagship and discover the world’s finest vending machine.

In the fourth part of our series on customer experience in Seattle, we visit the Starbucks Reserve Roastery and hear Russian proverbs.

In the third part of our series on customer experience in Seattle, we explore REI’s flagship and discover a parking garage waterfall.

In the second part of our series on customer experience in Seattle, we check out Amazon Books and wind up making some impulse purchases.

Kicking off a series on how Seattle’s retailers approach customer experience differently. First up, Amazon Go.

Wharton's Prof. Barbara Kahn on Jeff Bezos' wisdom and more.

Wharton's Prof. Barbara Kahn on the importance of knowing your customer.

Wharton's Prof. Barbara Kahn on the matrix that explains retail strategy.

Amazon recently bought Whole Foods. What challenges will they run into?

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How retailers can offer unique and memorable shopping experiences to holiday shoppers, both online and offline.

Employee engagement is one of the key factors that keeps turnover low while leading to great execution.