Blog
Resources for Retail
Brick-and-mortar retailers can lure online shoppers by offering compelling in-store experiences.
Engaged employees lead to profitable companies. Try these 5 tips to help increase engagement among store employees.
How retailers can improve communications between HQ and stores, and make sure their messages stick.
Walmart learned the hard way how to solicit and interpret customer feedback.
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How Target, Walmart, and even Sears are rethinking their approaches to stores.
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The "middle class" of retail is getting squeezed. Here's what they can do to fight.
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The halo effect physical stores have on digital retail, and how that should impact your retail strategy.
Where Gen Z differs from the Millennial generation, and what it means for brick-and-mortar stores.
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Why digitally native retailers are turning to physical stores as a new growth channel.
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What retailers should learn from banks about creating engaging customer experiences in their brick-and-mortar spaces.
How three retailers are using technology to improve the brick-and-mortar experience.
Other industries have addressed employee engagement in creative ways.
Using physical stores to enhance customer experience and thrive in a digital landscape.
What traditional retailers should take away from their digital native counterparts.
What to expect from new twists on bluetooth and smart checkout.
What retailers can learn from Kohl’s right-size makeover.
Thoughts on retail strategy from Down Under – Part II
Cautionary tales from Starbucks, Amazon, and beyond.
In the fifth and final entry in our series on customer experience in Seattle, we check out the Nordstrom flagship and discover the world’s finest vending machine.
In the fourth part of our series on customer experience in Seattle, we visit the Starbucks Reserve Roastery and hear Russian proverbs.
In the third part of our series on customer experience in Seattle, we explore REI’s flagship and discover a parking garage waterfall.
In the second part of our series on customer experience in Seattle, we check out Amazon Books and wind up making some impulse purchases.
Kicking off a series on how Seattle’s retailers approach customer experience differently. First up, Amazon Go.
Wharton's Prof. Barbara Kahn on Jeff Bezos' wisdom and more.
Wharton's Prof. Barbara Kahn on the importance of knowing your customer.
Wharton's Prof. Barbara Kahn on the matrix that explains retail strategy.
Amazon recently bought Whole Foods. What challenges will they run into?
How retailers can offer unique and memorable shopping experiences to holiday shoppers, both online and offline.
Employee engagement is one of the key factors that keeps turnover low while leading to great execution.
How Target, Walmart, and even Sears are rethinking their approaches to stores.
The "middle class" of retail is getting squeezed. Here's what they can do to fight.
The halo effect physical stores have on digital retail, and how that should impact your retail strategy.
Where Gen Z differs from the Millennial generation, and what it means for brick-and-mortar stores.
Why digitally native retailers are turning to physical stores as a new growth channel.
How three retailers are using technology to improve the brick-and-mortar experience.
What traditional retailers should take away from their digital native counterparts.
What to expect from new twists on bluetooth and smart checkout.
Amazon recently bought Whole Foods. What challenges will they run into?
