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Thoughts on retail strategy from Down Under – Part II
Cautionary tales from Starbucks, Amazon, and beyond.
In the fifth and final entry in our series on customer experience in Seattle, we check out the Nordstrom flagship and discover the world’s finest vending machine.
In the fourth part of our series on customer experience in Seattle, we visit the Starbucks Reserve Roastery and hear Russian proverbs.
In the third part of our series on customer experience in Seattle, we explore REI’s flagship and discover a parking garage waterfall.
In the second part of our series on customer experience in Seattle, we check out Amazon Books and wind up making some impulse purchases.
Kicking off a series on how Seattle’s retailers approach customer experience differently. First up, Amazon Go.
Wharton's Prof. Barbara Kahn on Jeff Bezos' wisdom and more.
Wharton's Prof. Barbara Kahn on the importance of knowing your customer.
Wharton's Prof. Barbara Kahn on the matrix that explains retail strategy.
Amazon recently bought Whole Foods. What challenges will they run into?
How retailers can offer unique and memorable shopping experiences to holiday shoppers, both online and offline.
Employee engagement is one of the key factors that keeps turnover low while leading to great execution.
Wondering why stores don't read messages from HQ? Here are some tips to fix your comms.
Amazon recently bought Whole Foods. What challenges will they run into?
